Last updated: May 09, 2020
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
Several types of good are exempt from being returned:
- Gift Cards
- Customized Products
- Store Setup Fees
- Design Fees
- Clearance Items (The Rack)
To begin a return or if you have further questions, please contact us at firstname.lastname@example.org. Ethos Threads will work with you on a solution which may involve a replacement order or a refund back to your original payment method.